A PASSION OF ALOHA
Having experienced the art, food, music, dance and culture of many South Pacific islands, we are more than excited to have this opportunity to share the best of what the islands have to offer.
The company, Black Pearl Designs, is actually named for my wife, who is the "black pearl" of my life. Black pearls are unique, precious, elegant, exotic and highly prized. These are some of the qualities that have had a lasting impression on my life.
In Hawaiian, Ohana means "family." And that's exactly what we are. Our company is family owned and operated. We've been working on ideas and websites for over 15 years. Finally, in 2004, we decided to actually bring all those ideas and projects together. We're bringing the best of all those projects and put them into a focused store specializing in South Pacific "bests." We hope you enjoy browsing through our store and look forward to hearing from you. Feel free to email your suggestions or comments.
Scott Nagata Owner, Black Pearl Designs
WE CARE At Black Pearl Designs our goal is your complete satisfaction. This goal includes both the quality of our product and to our service commitment. If you make a purchase from us and are not completely satisfied, please contact us. We welcome your feedback to help us improve your shopping experience.
RETURN POLICY All of our products are carefully inspected before they are shipped to guarantee that you receive the best possible product. In the event of damage during shipping, please contact our Customer Care department for prompt replacement. We stand behind our product. We will gladly give you a full refund, credit, or exchange when you return any of the blackpearldesigns.com merchandise within 30 days of purchase. Original receipt required. Requests will be processed upon receipt of the merchandise. Please follow the instructions listed below for all returns/credits/exchanges:
• Note reason for return/credit/exchange
• Include packing slip with return/credit/exchange
• Wrap merchandise in its original packing
• For exchanges, please indicate which item you'd wish to receive
• Prepay postage and insurance, and mail to:
Black Pearl Designs
P.O. Box 1955
Kamuela, HI 96743
Shipping/handling fees cannot be refunded. You will receive a prompt refund when we safely receive the merchandise. Failure to follow procedures will result in delays.
PAYMENT OPTIONS We accept Visa, MasterCard, American Express, Discover, JCB and Paypal.